PRO-LEX SRL knows the importance of your data and is committed to protecting its confidentiality and security. Therefore, it is important for us to provide you in an integrated and practical manner with information related to the processing of your personal data as data subjects (users of the pro-lex.com website, customers, potential customers, consumers, potential consumers) in this Personal Data Processing Policy, applicable for the purposes listed below.
This Policy applies to all devices used for the purpose of accessing the pro-lex.com website, smartphone, tablet devices. If you do not agree with the terms and conditions related to their use (set out in this document from the point of view of personal data protection but also in the documents General Conditions, Privacy Policy from the point of view of confidential information, copyright, etc.), please do not use the pro-lex.com website.
In accordance with the requirements of Law No. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, PRO-LEX SRL manages under secure conditions and only for the specified purposes, the personal data that you provide about yourself in the context of visiting the site and purchasing PRO-LEX SRL products.
By ticking that you agree to the General Terms and Conditions and the Personal Data Processing Policy or, as the case may be, by continuing to use our website and services after having read this Policy, you agree to this Personal Data Processing Policy.
1. The purposes for which we collect and process your personal data
PRO-LEX SRL collects and processes your personal data for the following processing purposes:
A. Administration, improvement and realization of products and services provided by the pro-lex.com website
B. Commercial activities of product sales, including realization, administration and development of product sales on the website www.pro-lex.com, administration of customer accounts, research / market studies, statistics.
C. Advertising, marketing and publicity activities, promotion of PRO-LEX SRL services, running promotional campaigns, sending newsletters, tracking and monitoring of service sales and consumer behaviour.
D. After-sales activities, including customer relations services, informing users/customers on the evaluation of the services offered (including evaluation of services on the website – www.pro-lex.com), improving the quality of repair and maintenance services of the products sold through the work carried out in the Call Centre service; carrying out service intervention, product replacements.
E. For evidentiary purposes in connection with the above activities and archiving.
2. Categories of personal data we process
We process the following categories of personal data for the above purposes:
A. For the administration, improvement and realization of the products and services provided by the www.pro-lex.com website:
– Name, surname, address (domicile/residence), e-mail, date and place of birth, technical information about the visitor’s device – its location, IP address, type of hardware equipment, information in relation to the time range as well as the date the pro-lex.com website was used, other information resulting from the use of Cookies; For more information related to cookies, please refer to the Cookies Usage Policy available on the website.
B. For commercial activities of sales of products and services, including sales implementation, administration and development, including online sales on the website www.pro-lex.com, administration of customer accounts, market research/studies, statistics:
– first name, surname, address (home/residence), personal number, e-mail, date and place of birth, delivery addresses.
C. For advertising, marketing and publicity, activities to promote the services of PRO-LEX SRL, running promotional companies, sending newsletters, tracking and monitoring sales and consumer behaviour.
– name and surname, date and place of birth, telephone/fax, e-mail, address (home/residence), habits/preferences/behaviour – in addition, PRO-LEX SRL processes data consisting of the personal numerical code and the series and number of the identity card strictly for the identification of the winners of the promotional campaigns (if they take place) and for compliance with the requirements of tax legislation. Some of this data is also required as a unique identifier of the individual depending on the type of contest/promotion/application/game in which they participate.
D. For after-sales activities, including customer relations services, informing users/customers on the evaluation of products and services offered by PRO-LEX SRL, improving the quality of products and services within the Call Center service:
– name and surname, date and place of birth, telephone/fax, e-mail, address (home/residence), voice, habits/preferences/behaviour, other data resulting from customers’ evaluation of the products- in addition, PRO-LEX SRL processes data relating to: personal number code, serial and ID number, bank data, only for situations where there are substitutions of Services.
E. For evidentiary purposes in connection with the above activities and archiving: storage of personal data referred to the above purposes in order to keep records related to the activities carried out, for the protection of legal rights and the exercise of other rights under the law and contracts concluded, meeting any archiving requirements, in accordance with legal provisions.
Personal data that benefit from a special protection regime such as personal number code, serial number and identity card number, will be collected and processed under limited conditions and in accordance with the legal provisions to ensure compliance with applicable data protection rules in relation to them. The provision of personal data is necessary for PRO-LEX SRL to carry out the activities listed above. A refusal on your part to provide us with this data may make it impossible for PRO-LEX SRL to provide you with the services, information, respond to your requests or carry out any of the other activities listed above.
3. To whom we disclose your personal data
In order to achieve one or more of the purposes listed above, PRO-LEX SRL may disclose your personal data to the following categories of recipients:
– PRO-LEX SRL’s contractual partners (such as companies with which PRO-LEX SRL has a partnership relationship, but only pursuant to a confidentiality undertaking on their part, guaranteeing that such data is kept secure and that the provision of such personal information is in accordance with applicable law),
– service providers (marketing, courier services, payment/banking or other services), including entities assisting PRO-LEX SRL in processing data as processors, insurers, public authorities (Public Prosecutor’s Office, Police, courts and other authorized state bodies), on the basis and within the limits of legal provisions and following expressly formulated requests, other companies in the same group as PRO-LEX SRL as well as you as the data subject in the context of exercising your right of access.
The data recorded by pro-lex.com is not sold to third parties and is only used for the purpose of improving pro-lex.com services.
4. By reading this Policy you acknowledge that you are guaranteed your rights under the law, namely:
– To be informed about the processing of your personal data as required by law;
– to have access to your personal data;
– to intervene on your personal data;
– not to be subject to an automated individual decision;
– to object to the processing of personal data concerning you and to request rectification, updating or erasure of data in accordance with the law – in the case of personal data processed for direct marketing purposes, this right may be exercised at any time, free of charge and without justification;
– to take legal action in the event of violations of the relevant legislation.
You can exercise these rights by sending an e-mail to PRO-LEX SRL by accessing the contact form at www.pro-lex.com/contact or by e-mail office@pro-lex.com
You may object at any time and without justification to the processing of your personal data for direct marketing purposes by sending a written, dated and signed request to PRO-LEX SRL (by accessing the contact form at pro-lex.com/contact/by e-mail: office@pro-lex.com ). In this case, your request will be forwarded to the specialised department of PRO-LEX SRL; you may receive a message confirming that your option has been noted, as well as any other necessary information, as appropriate.
5. Special provisions relating to minors
PRO-LEX SRL does not, in its data processing activities, process the personal data of minors. Special care is taken to ensure that any processing of personal data of minors is carried out in accordance with legal requirements and in strictly defined cases.
pro-lex does not carry out promotional marketing activities directly towards minors.
Minors who have not reached the age of 14 are not allowed to request products and services or any communications on the PRO-LEX SRL website, or to participate in contests or campaigns of PRO-LEX SRL, unless this is done on behalf of the minor by the legal representative or guardian of the minor in question, according to the law.
Minors who have reached the age of 14 may purchase products or services and request and receive communications from PRO-LEX SRL only if they have the consent of their legal representative or guardian, according to the law.
Also, any person who provides us with personal data through the website or other applications or devices covered by this Policy warrants that he/she is of legal age, i.e. has full legal capacity.
Any collection or processing of personal data of minors will be carried out only as required by law, and in light of the above.
6. Duration of data processing
It will generally be determined by the time you exercise your right to object, in accordance with Article 15 para. 2 of Law no. 677/2001. Exception: For commercial data, the duration of data processing is 5 years, as a rule, or until the exercise of the right to object. PRO-LEX SRL may also store personal data for such a longer period for evidentiary and archiving purposes.
At the same time, personal data may be stored for a longer period of time for statistical purposes, service improvement, customer account management, research / market studies.
7. Other information
Please check this Personal Data Processing Policy each time you use our website so that you are always informed about it.
At the end of the processing operations, the recorded data may be archived, in whole or in part, for statistical purposes, service improvement, customer account management, research/market studies, provided that they are used for purposes similar to those set out in this document.
For erroneous recording of personal data caused by data indexing software, pro-lex assumes no responsibility.